Troubleshooting Login Issues: “Something Unexpected Happened While Logging In”

Overview

Users may occasionally encounter the error message “Something unexpected happened while logging in” when attempting to access Amperity.
This issue is typically related to browser configuration, session data, or network conditions, rather than user permissions or account setup.

Common Scenarios

This issue may occur under the following conditions:

  • Browser cache or session data becomes corrupted
  • A VPN or network security tool interferes with authentication
  • The login session has expired or is no longer valid 


    Troubleshooting Steps
    Please follow the steps below in the order listed.

    Step 1: Access the Login Information Page

  • Navigate to the following page and attempt to log in:
     https://login.amperity.com/info 

    This page provides additional diagnostic information and guidance for login-related issues.


    Step 2: Disable VPN (If Applicable)
    If you are connected to a VPN:

  • Disconnect the VPN

  • Retry logging into Amperity

    VPN connections may interfere with SSO authentication and prevent successful login.

    Step 3: Use an Incognito or Private Browser Window

  • Open a new incognito or private browsing window and attempt to log in again.

    This helps eliminate issues caused by cached data, cookies, or expired browser sessions.

    Step 4: Try an Alternate Browser
    If the issue persists:

  • Attempt to log in using a different web browser
    (for example, Microsoft Edge or Mozilla Firefox)


    If the Issue Persists

    If you are unable to log in after completing all troubleshooting steps:

  • Contact your internal support team or Amperity Support

  • Provide the exact error message and the approximate time of your login attempt to assist with further investigation