Overview
Sometimes users may be unable to switch a database export from automatic to manual mode, even though they have the correct permissions.
This issue is often temporary and can be related to browser state or cached UI data, rather than permissions or configuration errors.
This article explains why this can happen and how to resolve it.
Symptoms
You may notice one or more of the following:
Error appears when switching a database export to manual
The change does not save after clicking Manual
No clear permission or validation error is shown
Other exports may work normally
Retrying later succeeds without any configuration changes
Why This Happens
In most cases, this behavior is caused by:
Browser cache or stale session data
Temporary UI state issues
Tenant-specific UI behavior
Even when permissions are correct, cached data can prevent the UI from accepting the change.
What Does Not Cause This Issue
This issue is not typically caused by:
Missing permissions (when standard export permissions are already granted)
Destination configuration errors
Workflow or orchestration failures
How to Resolve the Issue
Try the following steps in order:
Step 1: Use an Incognito / Private Browser Window
Open an incognito or private window
Log in to Amperity
Try switching the export to Manual again
Step 2: Clear Browser Cache
If the incognito window works:
Clear your browser cache and cookies
Refresh the page
Try the change again in a normal browser window
Step 3: Retry After Some Time
If the issue still occurs:
Wait a short time and retry
Temporary UI state issues often resolve on their own
When to Contact Support
Contact Support if:
The issue persists across multiple browsers
Incognito mode does not help
You consistently cannot change export modes
Multiple users see the same behavior
Support can then investigate tenant-level behavior if needed.
Best Practices
Use incognito mode when troubleshooting UI-related issues
Refresh or clear cache after making frequent configuration changes
Avoid keeping the same settings page open for long periods
Confirm changes are saved before navigating away
Summary
If you are unable to switch a database export to manual mode, the issue is often caused by temporary browser or UI state, not permissions.
Trying incognito mode, clearing cache, or retrying later usually resolves the problem without any configuration changes.
Applies To
Database exports
Activation and export settings
Manual vs automatic export control
UI-based configuration changes