Overview
Sometimes a user may already be added to an Amperity tenant with the correct roles but still see messages like:
You don’t have access to any tenants
Missing features such as Journeys or Sandboxes
Login works only in an incognito or private browser window
This article explains why this happens and how to fix it.
Why This Happens
In Amperity, user access relies on time-bound authentication tokens.
This issue commonly occurs when:
The login session or authentication token has expired
Browser cache holds an outdated session
Access exists, but the session does not refresh correctly
In these cases:
The user does have tenant access
The issue is related to session state, not permissions
Step 1: Refresh the Login Session
Start by forcing a fresh authentication token.
Recommended steps:
Open an incognito/private browser window
Go to the Amperity login page
Log in again using your normal credentials
This clears cached session data and generates a new token.
Once access is restored, you do not need to keep using incognito mode.
Step 2: Confirm Feature Visibility
After logging in successfully:
Journeys are available under Activations
If Journeys were missing earlier, refreshing the session usually restores them
If a feature is still missing, it may be related to role or policy assignment.
Step 3: Understanding Sandbox Visibility
If you do not see any sandboxes:
It does not always mean access was removed
Sandboxes are only visible if:
They exist, and
The sandbox owner has explicitly added you
If you previously had access:
Ask the sandbox owner to re-add you
Once access is granted again, the sandbox will reappear automatically
When to Contact Support
Contact Amperity Support if:
Incognito login does not restore access
Tenant access still shows as missing
Features remain unavailable after session refresh
Support can confirm access, roles, and policy assignment.
Best Practices
Log out and back in if access looks incorrect
Use incognito mode to troubleshoot session issues
Ensure sandbox owners re-add users after access changes
Remember that login tokens expire as part of normal security behavior
Summary
Most tenant access issues occur due to expired authentication tokens or cached sessions, not missing permissions.
Refreshing the session restores access, and sandbox visibility depends on being explicitly added by the sandbox owner.
Applies To
Amperity login and authentication
Tenant access
Journeys and Sandbox visibility
User session management