This is the Amperity Knowledge Troubleshooting Template. Use for creating new articles.
Overview
Sometimes, when creating a segment in Amperity, the Segment Builder may appear with no available filters.
This article explains why this happens and how to resolve it quickly.
Common Symptoms
You may notice:
Segment Builder opens successfully
Filter list appears empty
No attributes are available to build a segment
Why This Happens
In Amperity, this behavior is most commonly caused by a browser caching or session issue.
In these cases:
The underlying data and configuration are healthy
The issue is local to the browser session
No platform outage or data issue is involved
How to Fix the Issue
Try the steps below in order. These resolve the issue in most cases.
Option 1: Log Out and Log Back In
Log out of Amperity
Log back in
Open the Segment Builder again
Option 2: Use an Incognito / Private Window
Open a new incognito or private browser window
Log in to Amperity
Try creating the segment again
Either option clears cached session data and refreshes the UI.
When to Contact Support
If the filters are still missing after trying both steps:
Contact Amperity Support
Mention that Segment Builder filters are not appearing
Support can review session data and confirm platform health
Best Practices
Use a fresh browser session if UI behavior looks unusual
Log out and back in after long idle sessions
Use incognito mode for quick troubleshooting
Summary
Empty filters in the Segment Builder are typically caused by a browser caching issue.
Logging out and back in, or using an incognito window, restores the filters immediately in most cases.
Applies To
Segment Builder
Visual Segment Editor (VSE)
Browser-based access to Amperity