Overview
If you previously had access to Amperity and now see a login error, the issue is often related to a cached session, browser state, or account access status.
This article walks through the recommended steps to regain access and explains when to contact support.
Common Symptoms
You may experience one or more of the following:
Login error after entering valid credentials
Inability to access Amperity even though you had access before
Being redirected or blocked during login
Step 1: Clear Your Session and Try Again
Start by clearing any existing login session.
Steps:
Open the Amperity login info page - https://login.amperity.com/info
Click Logout
Open a new incognito/private browser window
Try logging in again
This resolves most login issues caused by expired or cached sessions.
Step 2: Check the Error Message
If the issue continues:
Note the exact error message shown on the login screen
This helps determine whether the issue is related to access permissions, account status, or authentication
Step 3: Contact Amperity Support
If you still cannot log in after the steps above, contact Amperity Support and include:
The error message you see
Confirmation that you previously had access
Support can review your account and help reinstate access if applicable.
Best Practices
Always log out when switching accounts or browsers
Use an incognito window when troubleshooting login issues
Reach out to support if access was removed or expired
Summary
Most Amperity login issues are caused by session or browser-related problems and can be resolved by logging out and retrying in a private window.
If the error persists, Amperity Support can help review and restore access as needed.
Applies To
Amperity login
User access and authentication
Account reinstatement issues