Customers may encounter an error when attempting to schedule a campaign in Amperity, displayed as:
“Something went wrong. We were unable to successfully schedule this campaign.”
This error often appears without additional context in the UI and can block campaign activation even when the campaign configuration appears valid.
Symptoms
- Campaign fails to schedule with a generic error message.
- No detailed validation error is shown in the UI.
- Campaign setup otherwise appears complete and valid.
- Similar campaigns may have scheduled successfully in the past.
- Issue resolves after adjusting attribute mappings.
Root Cause
Duplicate Attribute Mappings
The most common cause of this issue is duplicate selection of the same source attribute mapped to multiple destination names within the campaign configuration.
For example:
- The source attribute EmailAddress is selected more than once.
- Each instance is mapped to a different destination field.
- This creates a conflict in attribute mapping that prevents campaign scheduling.
- This issue is not always surfaced clearly in the UI, resulting in a generic scheduling failure message.
How to Fix
Step 1: Review Campaign Attribute Mappings
- Open the campaign configuration.
- Navigate to the attribute mapping or field selection section.
- Look for duplicate source attributes (commonly EmailAddress) mapped multiple times.
Step 2: Consolidate Duplicate Mappings
- Ensure each source attribute is mapped only once per destination.
- Remove or consolidate duplicate mappings that reference the same source field.
Step 3: Reattempt Campaign Scheduling
- Save the updated campaign configuration.
- Attempt to schedule the campaign again.
- Confirm the campaign schedules successfully without errors.
Validation
- After applying the fix:
- The campaign schedules successfully.
- No further “unknown error” messages appear.
- No additional changes are required.
Additional Notes:
- Reviewing attribute mappings should be an early troubleshooting step for campaign scheduling errors with limited UI feedback.
- If the issue persists after consolidating mappings, Support should review session replays and campaign configuration details.