Overview
If you see an error saying your email address cannot be verified or you’re unable to reset your password, it may be because your organization uses Single Sign-On (SSO) for Amperity. In these cases, login credentials are managed by your company’s internal IT or security team rather than directly in Amperity.
Why This Happens
With SSO enabled, Amperity connects to your organization’s Identity Provider (IdP), such as Okta or Azure AD, for authentication.
This means:
Amperity does not store or reset your password.
Account access, password resets, and verification are handled by your internal IT team.
How to Resolve the Issue
Contact your IT or security team.
Ask them to verify your account or reset your Amperity login credentials through your organization’s Identity Provider.Use the “Login with SSO” option.
After your IT team confirms access, log in again using your company’s SSO portal or the SSO option on the Amperity login page.Avoid using password reset links from Amperity emails.
These links only apply to non-SSO users. If your company uses SSO, all password resets and verification must be handled internally.
Example Scenario
A user received an “email cannot be verified” message after clicking the verification or password reset link. Since the account was managed through SSO, the issue was resolved by contacting their internal IT team to confirm access through the enterprise login system.
Summary
SSO users must manage password resets through their organization’s IT or security team.
Amperity Support cannot reset or verify passwords for SSO accounts.
Once access is confirmed by IT, users can log in using the SSO option.
Applies To
Users from organizations with Single Sign-On (SSO) enabled
Common Identity Providers: Okta, Azure AD, Ping Identity, etc.
Login or password reset errors when accessing Amperity