At Amperity, we believe that high-quality service means providing constant innovation while ensuring minimal disruption to your daily business operations. For us, system maintenance is an ongoing task. This article will provide an insight into our approach and how we aim to keep you informed and prepared for any changes.
1. Frequency of Regular Maintenance
We employ a modern, DevOps model which allows for rolling out code changes continuously. These changes are usually done without any disruption to our services, ensuring that our platform is always improving.
In rare cases, we might need to bring systems down or temporarily pause incoming requests. However, this is not a typical scenario and only happens when absolutely necessary.
2. Notification Window
In situations where planned maintenance might cause a service disruption, we're committed to providing a notice at least two days ahead. This notification will provide detailed information about the maintenance, clearly identifying the service that will be affected and the expected downtime window.
3. Downtime Window Selection
Downtime is scheduled based on the urgency of the required changes and the potential impact on users.
Critical changes are immediately acted upon. For other updates, we utilize usage metrics to help us identify periods of lowest activity. By doing this, we aim to minimize the impact on our clients.
And yes, there is room for discussion. If you have concerns about a scheduled maintenance window, please reach out to our support team. They're available to discuss the issue and, if necessary, explore options for rescheduling the change.
4. Clarifying Impacts Specific to Your Environment
If you’re new to this environment, we recommend subscribing to updates on our status page at https://status.amperity.com/. This will keep you updated with real-time information on system status and maintenance updates. We're here to help you get the most out of our platform.
If you have any questions or need further clarification on potential impacts, you can reach our Help Center at https://help.amperity.com/. Our dedicated support team will be more than happy to assist you with your inquiries.
Finally, please remember that we're dedicated to ensuring smooth and efficient system operations. Our approach to system maintenance is designed to keep disruptions to an absolute minimum while constantly improving our platforms. Your success is our top priority.